This page explains how the money from your sales builds up in your wallet and how it reaches you. The rest of the terms are in the Designer Terms.
1. How earnings build up
- When a buyer pays, the commission is deducted from the sale price and the net amount is credited to your designer wallet. The default commission is 30%; an admin may change it for individual designers, and if it is changed you will be told in advance.
- Free designs earn nothing. Commission also applies to guest-checkout sales.
2. Minimum payout
You can request a payout once your withdrawable wallet balance is at least ৳500.
3. Requests and processing
- As soon as you make a request, the amount is deducted from your balance and the request shows as "Pending".
- Our team processes requests by hand, usually in a batch once a week. [confirm the schedule]
- If a request is cancelled, the money goes back to your wallet.
4. How long it takes
| Method | Time |
|---|---|
| bKash, Nagad, Rocket, Upay | Usually the same day we process it |
| Bank transfer | 1–3 working days |
These are typical times, not a firm promise; problems with a payment method can cause delays.
5. Payout destination
- Changing the destination requires your current password.
- We only send money to a number/account in your own name.
- If you give wrong details and the money goes to the wrong place, the designer is responsible.
- For a bank you need: the bank name, account holder's name, account number, branch, and optionally the 9-digit routing number.
6. Probation for new designers
If your store is less than 30 days old, you can only withdraw earnings that are more than 14 days old. Your dashboard shows "withdrawable" and "locked" money separately.
7. Payout holds and strikes
- A second strike places a 30-day hold on payouts. Holds and probation also apply to older earnings.
- For serious violations, the wallet balance may be forfeited. Details: Copy policy & strikes.
- If you think it is a mistake, appeal with evidence within 7 days.
8. Refunds and chargebacks
If a buyer has to be refunded, or a chargeback happens, because of a defect in your design or a rights infringement, that amount may be deducted from your future earnings. The rules on the buyer's side are in the Refund Policy.
9. Fees and tax
- We do not charge a separate fee for payouts. However, the actual transfer charge of your chosen method (if any) is yours to pay. [confirm]
- Income tax, TIN and any other tax obligations are your own responsibility. [check with a lawyer/accountant]
10. If you close your account
If you want to close your account, it will be closed after any outstanding payouts are settled; any balance above the minimum threshold will be paid out. If you have questions, see Contact or Help.