Refund Policy

A digital file cannot be "returned" once it has been downloaded, so the rules are set out plainly here.

When you get a refund or replacement

If you tell us within 7 days of buying, we will refund you or replace the file if:

• the file is corrupt or does not open in the stated software;
• the file is significantly different from its preview or description;
• you were charged twice for the same item;
• the designer has infringed someone else's rights: in this case the design is removed and you are refunded.

When you don't get one

• If, after downloading, you simply change your mind or no longer like the design.
• If the problem is caused by a font or software missing from your computer (check the format and description before you buy).
• If you are unhappy because of print color or machine differences, as long as the file itself is fine.

How to tell us

1. Go to the Contact page.
2. Give your order number or TrxID, a short description of the problem and, if possible, a screenshot.
3. We will check and tell you our decision. If you don't accept it, see Complaints & Appeals.

How the money is returned

• Usually it is credited to your wallet.
• If you prefer, you can ask for it to be returned to the original payment method.

Unused wallet balance

You can get your unused balance back on request: to the original payment method, minus the transfer fee (if any), within 7 working days. Promo or bonus credit is not refundable. Details: Wallet & Payment Policy.

Guest orders

Guest buyers get refunds under the same rules. When you contact us, give your order link, or your mobile number and TrxID.