Policies & Help

Version v2 · Updated: 28 October 2026

Quick start

Buyers, read these 3:

Print-Shop License · Refund Policy · Wallet & Payment Policy

Designers:

Designer Terms · Designer Guidelines & Upload Checklist · Payout Policy

For everyone

• Terms of UseThe core rules for using the site, accounts and limits of liability
• Privacy PolicyWhat we collect, why, and how we keep it
• Cookie PolicyThe cookies we use for sign-in and security
• Community GuidelinesConduct, reviews and account rules for everyone
• Content PolicyWhich designs are not allowed: NID/ID cards, election posters, pirated material
• Copyright ComplaintsReport it if your work has been copied
• Complaints & AppealsHow to raise a problem or appeal a strike or suspension
• About UsWhat Design Dokan is, and why
• ContactSupport, complaints and business enquiries
• Help & FAQAnswers to common questions from buyers and designers

For buyers

• Print-Shop LicenseHow you may use the files you buy, and what is not allowed
• Refund PolicyWhen you get your money back or a replacement file
• Wallet & Payment PolicyDeposits, verification, guest orders and payment methods

For designers

• Designer TermsCommission, rights, strikes and designer responsibilities
• Designer Guidelines & Upload ChecklistRules for file quality, previews, descriptions, tags and pricing
• Payout PolicyWhen and how to withdraw, holds and probation

Can't find an answer? See Help & FAQ or contact us.